Chatbot Settings Guide

Your chatbot's settings page is its command center, where you can fine-tune both AI behavior and visual appearance. Let's explore each section in detail.

AI Settings

Chatbot AI settings

AI Model Selection

Choose from our range of powerful AI models to power your chatbot. Each model offers different capabilities and performance characteristics:

  • GPT-4o-mini: Our default model, optimized for speed and efficiency
  • GPT-4: Most capable model, ideal for complex tasks
  • GPT-3.5-turbo: Balanced performance and speed
  • Claude 3 Haiku: Fast and efficient for simple tasks
  • Claude 3 Opus: Advanced capabilities for complex reasoning
  • Claude 3 Sonnet: Balanced performance and capabilities
  • Gemini 1.5 Pro: Google's advanced model with strong analytical capabilities

Note

If you're using GPT models and run out of credits on the Unlimited plan, you can use your personal OpenAI API key in the Account settings.

Temperature Control

Temperature controls how "creative" your chatbot's responses are. The setting ranges from 0 to 1:

  • 0 (Default): Most focused and consistent responses, ideal for customer support
  • 0.5: Balanced creativity and consistency
  • 1: Maximum creativity, good for brainstorming and creative tasks

Note

For customer support, we recommend using the GPT-4o-mini model with a temperature of 0.5.

Custom Instructions

Custom instructions shape your chatbot's personality and behavior. Here's how to make the most of them:

Example Instructions

  • Modify Personality: "You are a friendly and casual AI Assistant who speaks in a conversational tone"
  • Handle Unknown Queries: "When unsure, respond with: 'I apologize, but I don't have enough information to answer that question. Please contact our support team at support@example.com'"
  • Set Focus Areas: "You specialize in providing technical support for our software products. Focus on practical solutions and step-by-step guidance"
  • Define Boundaries: "Do not provide financial advice or discuss topics outside of our product documentation"

General Settings

Chatbot General settings

Chat Interface

Customize how your chatbot appears and interacts with users:

Initial Message

Set the first message users see when opening the chat. For example:

"Hello! I'm here to help answer any questions about Replicat. How can I assist you today?"

Note

Initial message may be overridden by a workflow.

Visual Customization

  • Display Name: Your chatbot's name (e.g., "Support Assistant")
  • Profile Picture: Upload a custom avatar (recommended size: 256x256px)
  • Message Colors: Customize colors for user and bot message bubbles
  • Launcher Background: Set the chat widget background color
  • Position: Choose where the chat widget appears on your website

Notification Settings

Stay updated on your chatbot's conversations:

  • Add email addresses to receive chat notifications
  • Get updates about new conversations
  • Receive chat transcripts

Next Steps

After configuring your settings, we recommend:

  1. Test your chatbot thoroughly with different types of questions
  2. Review and adjust the temperature setting based on response quality
  3. Monitor user interactions and refine custom instructions as needed
  4. Set up email notifications to stay informed about user interactions